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Privacy Policy

SmartND respects your privacy and we appreciate your interest in our organization. This Privacy Policy covers our collection, use and disclosure of information we collect through our website, www.smartnd.ca, our software as a service SmartND (collectively referred to in this Policy as our “Digital Properties”). The use of information collected through our service shall be limited to the purpose of providing the service(s) for which you have engaged SmartND. We will share your personal information with third parties only in the ways that are described in this privacy statement.


Information Related to Data Collected from You

Information we collect and how it is used

On certain pages, we give users the option of providing us with contact information or account registration information, including name, phone, and e-mail address, as a requirement If you choose to purchase a service from us we will collect information from you such as credit card number and billing name and address. Providing this information is voluntary which we use internally. All information collected while within the SmartND Digital Properties shall hereby be referred to as (“Collected Information”).


Information you provide may be used by SmartND for marketing purposes, including but not limited to, one-off promotional e-mailing, direct mail, and sales contacts. We will honor all requests for list removal sent to info@smartnd.ca.


Service Providers

We use other third parties such as credit card processing companies to bill you for services, a support provider to help us collect feedback and manage our support and an email service provider to send out emails on our behalf. When you sign up for our services, we will share your Collected Information only as necessary for the third party to provide that service.


Access to Personal Information

If your Collected Information changes, or if you no longer desire our service, you may correct, update, and delete/deactivate it by logging into your account and making the appropriate changes or by emailing our customer support at info@smartnd.ca.


Tracking Technologies

SmartND employs, or our third party advertising partners employ, various tracking technologies, such as cookies, web beacons and analytics software, that help us better manage content on our Digital Properties by informing us what content is effective.



When you visit our Digital Properties we send one or more “cookies” to your computer or other devices. Cookies are alphanumeric identifiers stored on your computer through your web browser and are used by most websites to help personalize your web experience. Some cookies may facilitate additional site features for enhanced performance and functionality such as remembering preferences, allowing social interactions, analyzing usage for site optimization, providing custom content, allowing third parties to provide social sharing tools, and serving images or videos from third party websites. Some features on this site will not function if you do not allow cookies. We may link the information we store in cookies to any Collected Information you submit while on our site.


We use both session ID cookies and persistent cookies. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. Persistent cookies enable us to track and target the interest of our users to enhance the experience on our site. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.


Functional cookies, persistent and session type, store information to enable core site functionality, such as Live Chat and Client ID remembrance.


Analytics cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site and our marketing campaigns.


Advertising cookies may be set through our website by our advertising partners. Data may be collected by these companies that enable them to serve up advertisements on other sites that are relevant to your interests.

If you reject cookies, you may still use our site, but some features on the site will not function properly.


Web Beacons

SmartND uses Web Beacons alone or in conjunction with cookies to compile information about our Digital Properties. Web Beacons are tiny graphic object that are embedded in a web page or email and is usually invisible to the user but allows checking that a user has viewed the page or email. Web Beacons may be used within the Digital Properties to track email open rates, web page visits or form submissions. In some cases, we tie the information gathered by Web Beacons to our customers’ Collected Information. For example, we use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.


Third Party Tracking Technologies The use of cookies and web beacons by any tracking utility company or third party service provider is not covered by our privacy statement. We do not have access or control over these cookies.


Analytics Software

We and our third party tracking-utility partners use log files on our Digital Properties to gather certain information automatically and store it for analytical purposes. This information includes internet protocol (“IP”) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.


We use this information to track and aggregate non-personal information to analyze trends, administer the site, track users’ movements around our Digital Properties and to gather demographic information about our user base as a in the aggregate.


Social Media Features and Widgets

Our Digital Properties include social media features, such as the Facebook Like button and widgets, such as the Share this button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Digital Properties. Your interactions with these Features are governed by the privacy policy of the company providing it.


Facebook Connect and Twitter

You may be able to log in to our some of our services using sign-in services such as Facebook Connect or an Open ID provider such as Twitter. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form.


Testimonials, Ratings and Reviews

We post customer testimonials on our Digital Properties which may contain Collected Information. We obtain the customer’s consent via email prior to posting the testimonial and attaching the users name along with their testimonial. If you want your testimonial removed, please contact us at info@smartnd.ca


We may also partner with a third party service provider to collect and display ratings and review content on our web site. If the content collected by the third party for display includes personally identifiable information, it will be rejected and will not be posted unless explicit consent is provided by the customer.


Statistical Data Analysis

SmartND respects and protects your privacy at all times.  SmartND queries your non-personal data stored in our database to generate statistical reports on the usage patterns of the Service.  At no point is any personally identifiable information associated with any SmartND reports or statistics.  SmartND uses these reports to research trends in the Naturopathic Medicine Industry.  This non-personal trends information can be made accessible to government or educational institutions to help better understand trends in Naturopathic Medicine.  SmartND may also, from time to time, generate statistical reports on the usage of our partner’s products within the Service.  For example, SmartND may generate a report identifying the number of times a particular supplement has been selected from a list by our practitioner accounts, or the number of times a particular diagnosis is selected from a list by our practitioner accounts.  At no time (never) is any personally identifiable information included in any of these kinds of reports.  These reports may also be used by SmartND to serve more personalized content to our subscribers.  If you have any questions about how your non-personal data is being used by SmartND, please contact us at info@smartnd.ca.


Information Related to Data Collected for our Subscribers

The following terms shall have the definitions contained below.

Subscriber shall mean the business or entity that purchased a subscription the SmartND Software as a Service via entering into the SmartND Software Service Agreement (“SSA”).


Customer shall mean the businesses or individuals scheduling and purchasing products and services from SUBSCRIBER.

Service Provider Collection and Use


SmartND collects information under the direction of its Subscribers, and has no direct relationship with the individuals whose personal data it processes.



SmartND collects information for our Subscribers. If you are a Customer of one of our Subscribers and would no longer like to be contacted by one of our Subscribers that use our service, please contact the Subscriber that you interact with directly.


Service Provider, Sub-Processors/Ownward Transfer

SmartND may transfer Collected Information to third parties that help us provide our service. Transfers to these third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Subscribers.


Access to Data Controlled by our Subscribers

SmartND has no direct relationship with the Customers whose personal data it processes. A Customer who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Subscriber. If the Subscriber requests SmartND to remove the data, we will respond to their request within 30 business days.


Additional Information

Legal Disclosure

We reserve the right to disclose the Collected Information upon the following circumstances:

– As required by law, such as to comply with a subpoena, or similar legal process.

– when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

To any other third party with your prior consent to do so.


Data Retention

We will retain your Collected Information and the Collected Information we process on behalf of our Subscribers for as long as your account is active or as needed to provide you and our Subscribers services. We will retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


Security of your Information

The security of personal information is a high priority at SmartND. We maintain our Digital Properties and all associated data with technical, administrative and physical safeguards to protect against loss, unauthorized access, destruction, misuse, modification and improper disclosure. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). No computer system or information can ever be fully protected against every possible hazard. SmartND is committed to providing reasonable and appropriate security controls to protect our web sites and their information against foreseeable hazards. If you have any questions about security on our web site, you can contact us at info@smartnd.ca.


Changes to this Privacy Policy

SmartND reserves the right to change this Privacy Statement. SmartND will provide notification of the material changes to this Privacy Policy through notifications on the main page of this site or via email at least thirty (30) business days prior to the change taking effect.


Contact Us

If you have any questions regarding this Privacy Statement you can contact us via email at info@smartnd.ca.